Introducing Quality Management

Female worker looking into microscope lenses, assessing for quality and suitability
Image licenced from IngImage.com.

Perfecting the Business of Quality

Applying quality, performance and efficiency methods in operational processes to ensure they work right first time with continual improvement:

  • Invest in sound quality management: reduce customer complaints, increase customer satisfaction and provide regulatory compliance and assurance for your customers.
  • Build quality products, deliver to acceptable standards.
  • Increase business efficiency: reduce operating costs, eliminate waste and delay, cut inventories and increase profitability.
  • Increase market share: drive demand for your products and services by offering only the best.
  • Build and maintain your competitive advantage.

Total quality applications covers a wide spectrum from:

  • ISO 9000, Investors in People, or
  • Six Sigma ...

... to specialised quality techniques such as:

  • Quality Function Deployment (quality systems design).
  • Cause and Effect analysis.
  • Statistical Process Control (SPC).
  • Customer satisfaction surveys
  • And more recently, the culture side of quality.

Consultancy support typically includes the following:

  • Developing quality management strategy frameworks and processes necessary to introduce continuous improvement.
  • Helping to design and produce innovative quality management documentation, monitoring continuous improvement projects and acting as the intermediary to break down 'them and us' attitudes.
  • We often also undertake management, employee, customer and supplier surveys to measure, present attitudes, performance and barriers to continuous improvement.

More About Quality Management Standards

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