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Total Quality Management (TQM) is an established approach to managing the improvement, effectiveness, flexibility and competitiveness of a business as a whole.

It involves organisation of whole enterprises by each department, each activity and each person at every level.

For an organisation to be truly effective, every single part of it must work together as a team, because every person and every activity affects and in turn is affected by others. TQM sets out the requirement.

At the heart of Total Quality are two simple aims: The first is to make things right first time, the second is to work for continual improvement.

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