An independent review of internal structures and procedures of London Underground for dealing with industrial relations, comparing the way in which London Underground operated with other Metros internationally.
This was part of the GLA Transport Committee’s review of existing industrial relations within Transport for London. The Committee wished to compare industrial relations in transport networks of other world cities, focusing on best practice and possible improvements.
The objective of the research was to provide the Committee with examples of practices in 3 or 4 world cities operating large transport networks and having comparable industrial relations environments to that of London. The three selected were New York, Paris and Madrid.
It was found that industrial relations procedures, relationships with unions and industrial action track records differed considerably in the 3 cities, but it was possible to highlight a number of areas from which relevant lessons could be learned in negotiations between London management and unions.