These include the creation of realistic management processes, partnering with staff, genuine acceptance and understanding of their systems, and delivering a robust and professional business approach that is customer focused.
Clients find that the investment in maintaining standards and accreditation demonstrates commitment to quality.
When Touchstone Renard helped deliver ISO 9001:2000 to an IT organisation that needed accreditation as a prequalification within its markets, it gave them an opportunity to improve their working practices and commercial approach.
ISO 9000 support was delivered for a government defence agency involving development and implementation of a quality management system to address their unique requirements.
It was implemented on four key sites in the group with over 5,000 technical staff.
Senior Manager, HM Customs and Excise
Following completion of the Quality Programme (benchmarking), I would (like) to share my thoughts with you on the part played by Touchstone Renard. What was notable was that we were always able to openly discuss any problems encountered by either side in an atmosphere of trust, recognising that we were both seeking the same aim - a successful project. The fact that the consultants were able to influence the course of the project clearly demonstrated that our staff quickly recognised the value that Touchstone Renard brought through their ability to analyse the needs and suggest practical ideas. The contribution from Touchstone Renard helped us to develop our methodology as well as complete our programme.