Introduced by the International Standards Organisation in 1987, the recently amended ISO 9001-2008 has come of age and is holding on tight to its reputation as the star performer of the ISO 9000 series of standards.

Perfecting the Business of Quality

Applying quality, performance and efficiency methods in operational processes to ensure they work right first time with continual improvement:

ISO 9001 is the international management standard that sets a framework for organisations of all types and sizes to design, implement and operate a quality management system. The aim is to ensure that an organisation’s products or services are consistently produced or delivered to meet the customer’s expectations through adherence to established, recognised and audited processes.

Total Quality Management (TQM) is an established approach to managing the improvement, effectiveness, flexibility and competitiveness of a business as a whole.