HMRC Benchmarking of Registration and Deregistration
HMRC was required to carry out a benchmarking exercise of its activities under a Government programme.
We were required to:
- Achieve a detailed understanding of HMRC’s main registration and deregistration processes, and then ...
- Identify one or more potential benchmark partners in the public or private sectors with similar processes, capable of providing ‘cost per transaction’ data, such that it provided a valid comparison.
