HMRC Benchmarking of Registration and Deregistration

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HMRC was required to carry out a benchmarking exercise of its activities under a Government programme.

We were required to:

  • Achieve a detailed understanding of HMRC’s main registration and deregistration processes, and then ...
  • Identify one or more potential benchmark partners in the public or private sectors with similar processes, capable of providing ‘cost per transaction’ data, such that it provided a valid comparison. 

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