HMRC Benchmarking of Debt Management

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Our role was to develop process maps for key debt recovery activities by four HMRC units and produce a structure for demonstrating the cost of each process.

We were then required to identify one or more potential benchmark partners in the public or private sectors and compare their costs with those of the HMRC units in respect of the key benchmark activities.

As part of the exercise, we were also requested to obtain information on the performance of the partners’ key benchmark activities to compare the detail of their processes with that of the four units.

A private financial organisation agreed to participate and provided us with highly relevant and helpful data about its processes and costs.

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