Touchstone Renard deployed a team of three consultants carrying out benchmarking as part of the Value for Money studies required by government.
The essential purpose was to independently examine three business units, benchmark them against other organisations (public and private) and make recommendations regarding the future of the units.
The three business units were:
- Registration and Deregistration.
- Debt Management, and
- Advice Centres.
In benchmarking these business units against organisations with comparable processes it became apparent that the in-house retention option offered the best value for money and efficiency.
Our recommendation was to retain the operations in-house and make further additional improvements.
HMCE Senior Manager
.... Having given you a seemingly impossible task, you surprised us by achieving our targets!