A London hospital required an organisation wide review, to enable them to compete more successfully in their market.
Through a long standing relationship with a local authority in the South East, Touchstone Renard supported the development of a methodology to handle large numbers of project based tasks.
The Annual Customer Satisfaction for the Defence Evaluation Research Agency (DERA) was carried out for two successive years by Touchstone Renard.
Touchstone Renard was selected to provide guidance to staff within the Quality Department of Prudential. The guidance included a half day workshop to: