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Management Consultants | People Resources | Consultant Profile — Gary Coster

Gary has been a consultant, trainer and assessor for over 15 years. Recently, this has included ISO 9001: 2000 and BS 7911, the Market Research Quality Standard. He is also a Lead Assessor and trainer for the leading accredited Certification Body in Marketing, Sales and Customer Assurance. Business sectors worked in include Service industries, Market Research, Public Relations, Marketing Communications, Printing, Hotel & Catering, Engineering, IT and Utilities.

His consultancy skills and ability to coach and facilitate companies to achieve registration to the various Quality Management Standards have resulted in first time registration for over 50 companies. Training courses run by Gary are considered motivational and companies have continued to use him to train in Quality and Business Systems subjects over many years.

Recent projects have included first time registration to ISO 9001: 2000 and BS 7911 for companies providing software products, media relations, market research, financial services, architecture design, mail distribution and deep sea oil and gas riser design.

Companies who have used Gary as a consultant have all expressed their satisfaction that systems have not been bureaucratic and have improved communication internally and externally for increased customer satisfaction and client retention. His ability to motivate, capture interest and obtain involvement at all levels has helped embed systems and enable change quickly and effectively.

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