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Your Privacy is very important to us. The following discloses our information gathering and dissemination practices for this website: TouchstoneRenard.com.
We use your IP address to help diagnose problems with our server, and to administer our website.
The customer's contact information is used to contact the visitor when necessary.
From time to time, our site may use a contact form for customers to request information, products, and services. Contact information from the contact form is used to send information about our company, and promotional material from some of our partners to our customers.
The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; (see the choice / opt-out section below).
This site contains links to other sites. TouchstoneRenard.com is not responsible for the privacy practices or the content of such websites.
Our online surveys may ask visitors for contact information (like their email address) and demographic information (like their zip or post code, organisation), and for clearly indicated information on the form. This information will be used for the purposes clearly indicated on the survey only, such as intelligence gathering for Touchstone Renard product development. This information will be used for internal purposes only and will not be sold or distributed to a third party for commercial gain.
We use contact data from our surveys to send the user information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice / opt-out section below.
Cookies
A cookie is a text file sent by a web server - a device where one or more websites are stored - to a web browser, and stored by the browser. The text file is then sent back to the web server each time the web browser requests a page from the web server. This enables the web server to identify and track the web browser and provide richer user experiences for visitors to a web site.
Our website is powered by the Joomla web Content Management System (CMS). By default, Joomla CMS automatically installs a cookie into your web browser as soon as you visit this website. Below, this cookie is referred to as a "session" cookie; that means, the cookie lasts only as long as your current session when using our website. Using cookies in this way allows us to provide friendly, personalised welcome messages when you log in or keep track of any items you may have in a shopping cart.
However, an update to prevent this session cookie automatically appearing may become available during the coming weeks and months. We will then implement the update as soon as possible. The default Joomla session cookie will then only appear in your web browser if you choose to accept cookies from this website, register, or log in to our website.
If we add a shopping cart, then that too will include an additional session cookie, and will operate in much the same way: to store your purchase choices while you complete your purchase in our shopping cart.
Currently, we use 9 cookies on this website to count the numbers of visitors and understand how to serve our visitors and customers better. We may install and use various plugins or extensions that help enrich the experience of using this website, and which may also use additional cookies, to, for example, monitor how successful each plugin or extension is, or further count the number of times a plugin or extension is used. In this way, those providers can measure the effectiveness of their solutions and make changes to improve their products.
We use Google Analytics to analyze the use of this website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html
Below is a full list of cookies that we currently use on this website at the time of writing this update:
- civicAllowCookies = from Cookie Control, this cookie is installed in a visitor's web browser when they agree to have cookies stored on their web access device. Expires in 90 days.
- civicShowCookieIcon = from Cookie Control, this cookie is installed in a visitor's web browser when they agree to have cookies stored on their web access device. Expires in 90 days.
- __utma, __utmb, __utmc, __utmz = from Google Analytics. These cookies are installed in a visitor's web browser when they agree to have cookies stored on their web access device. These cookies are used to collect information about how visitors use our website. We then use the resulting data to generate reports that can help us improve the website experience. These cookies collect data anonymously; the resulting information allows us to identify the number of visitors who have come to the website, where visitors have come from, and which web pages visitors viewed while on our website.
- Joomla session cookie (for example: fed26b8fa39123fab6b5f619d5e18bb2) = a cookie that is part of Joomla website Content management System (CMS) for this installation, normally automatically installed into a visitor's web browser when visiting this website. This cookie is active only for the current session, and is deleted when web browser is closed.
- 2 cookies from Tradedoubler.com, called: "BT", and "TD_UNIQUE_IMP". Both cookies expire in 1 year. Since we are an affiliate to BSI Group, these 2 cookies are used to monitor how many clicks occur for the products listed on our website.
If you choose not to accept cookies, you can use the "Cookie Control" tool accessible from the orange button situated at the bottom left corner of every web page on this website. Then only the standard Joomla session cookie will load and be active until you close your web browser.
Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking: "Tools" > "Internet Options" > "Privacy", and selecting "Block all cookies" using the sliding selector. This choice will, however, have a negative impact upon the usability of many websites, including this one. If you choose not to accept our cookies, please do not use this website.
The following links provide information on how to enable or disable cookies using a web browser:
- Mozilla Firefox.
- Microsoft Internet Explorer.
- Google Chrome.
- Apple Safari (OS X) (Apple Mac, etc).
- Apple Safari (IOS) (iPhone, iPad).
- Google Android.
You can learn more about cookies at AboutCookies.org .
The information above is believed to be true at the time of writing this update and is provided in good faith.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We keep all information in our database in-house, with regular backups made and held securely off-site.
Choice / Opt-Out
Our site provides users with the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. As a Touchstone Renard Client or visitor to our website, the information you choose to give us will be treated in the strictest confidence and in line with the conditions as set out in the Data Protection Act.
This site gives users the option to have their information removed from our database to not receive future communications or to no longer receive communications. You can send an email with your request to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Corrections / Updates
This site gives users the option to change and modify information previously provided. You can send email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can also contact Phil Austin, Managing Director, at the address below.
Page Updated
30th April, 2012.