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Management Consultants | Media Centre for Touchstone Renard

Touchstone Renard is a leading rail industry management consultancy. Since 1987 we have successfully completed hundreds of assignments across diverse management disciplines.

Five main groups summarise our capabilities:

• Strategy: achieving the big objective: change management, corporate governance, corporate and social responsibility, business diagnosis, strategic marketing, knowledge management.
  
  "Touchstone Renard is a leading rail management consultancy, which has carried out hundreds of projects across many management disciplines."
  
  
• Operations: improving lifetime performance: quality management, environmental management, integrated systems, risk management, benchmarking, balanced scorecard, process design.
  
  "Achieving performance improvements for organisations, teams and individuals across many disciplines."
  
  
• People: strengthening performance: performance management, people dynamics, organisational design.
  
  "Rigorous and persistent in the pursuit of client goals. Clients and consultants alike, achieve considerable professional satisfaction through our interventions."
  
  
• Projects: confident delivery: project strategy, project diagnosis, project partner management, project assurance.
  
  "Deploying highly skilled and experienced consultants, Touchstone Renard can advise you on a range of management issues including HR, processes, projects, assurance, energy and marketing."
  
  
• Assets: realising value: asset strategy, accommodation and space optimisation, energy management, maintenance strategy, asset show stoppers.
  
  "Touchstone Renard is well accustomed to devising and supporting change programmes within rail companies."
  
  

Our strategy is to tailor a solution to the management issues besetting rail clients; this is where our consultants have considerable knowledge, skill and experience.

We are expert at devising and supporting organisational change programmes, as well as achieving performance improvements for organisations, teams and individuals.

LINK-UP Accredited Capabilities: Rail Business Management Consultancy

Our services include: strategy development; scenario planning; business planning; corporate governance; organisational design; performance improvement; process re-engineering and design; asset strategy and management; accommodation and facilities management.

Energy Conservation

Our Touchstone Energy division provides advice and support on: environmental systems; energy strategy and policy; energy management; technology strategy and building surveys.

Financial Services Consultancy

We provide advice and support on: cost control / reduction; business appraisal; corporate finance; profit improvement; accounting system improvement; PFI / PPP advice; make or buy (outsourcing) studies; bid teams and management.

Human Resources Consultancy

The following services are available: organisation design, job descriptions, evaluation and enrichment; performance management; competency development; structured training and development, investors in people; HR policies and procedures; grade reviews; pay and benefits; employee communications; management development.

Railway Maintenance Audit Services

We provide a maintenance audit service, relevant to maintenance depots - the objective being to identify ways of improving productivity - typically by 40% to 60%. Main10® also provides services for maintenance diagnosis and productivity improvement.

Marketing Consultancy

Our services here include: customer relationships; customer satisfaction surveys; marketing strategy; market planning; market research and intelligence; marketing performance measures; product development; competitive analysis and customer focus studies.

Rail Operational and Safety Services

We provide a suite of assurance services including Corporate (Head) assurance plans, project assurance plans, project assurance facilitation, project assurance audit, and surveillance, integrated assurance systems, maintenance assurance plans and asset failure analysis.

Project Management and Project Risk Management

We provide a range of project management services including: project assurance; capital project appraisal; major project support; contract management; methods and systems; feasibility studies; programme management; PM training and project reviews / audits.

Quality Consultancy and Quality Assessment

We provide advice and support on ISO 9001:2000 and advanced systems; business excellence and TQM; benchmarking and best practice; standards development; cost of quality; applied continuous improvement and lessons from civil aviation.

Risk Assessment

Our services here include: assurance; safety management; business risk; commercial risk; methodology and system design, as well as techniques such as HAZOP (Hazard and Operability).

Temporary Labour Agents - Including Interim Management

We can provide a wide range of interim managers covering most areas of rail industry management.

Touchstone Renard Management Consultants | Introducing Our Team

Our consulting team consists of many highly skilled and experienced individuals. Most have career experience of working within the major management consulting practices and many achieved senior positions in industry prior to entering consultancy. We also maintain a substantial team of specialist associate consultants.

Our value-based philosophy is to provide equivalent or better results than clients receive from the major management consultancy practices but at significantly lower fee rates.

We hold external certification to ISO 9001:2000, registered practice status with the UK Institute of Management consultancy as well as rail industry Link-Up accreditation (above). We are also an active member of the Railway Industry Association.

Values Important to Touchstone Renard Management Consultants

• Energy: we are rigorous and persistent in pursuit of client goals.
• Expertise: we seek assignments where we have demonstrable knowledge / skill.
• Equality: we are a meritocracy providing equal opportunity for all.
• Enthusiasm: we convey a positive attitude in our work and to colleagues.
• Enjoyment: we value our independence of spirit and that of colleagues.
  
• Environment: we provide a safe, positive and supportive practice environment.

Contact Touchstone Renard Management Consultants

Please contact us to discuss how we may help. An initial meeting carries no cost and is often valuable in bringing clarity to a problem or opportunity.

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